Socius24 Limited

  Craig Jones
Partner Tier: Silver

Socius24 has deep domain knowledge, software skills within its team to create and deliver products that both enhance the functionality of your BY WMS and extend its usability beyond the four walls of the warehouse. Socius24 formed in 2013 by two former Directors of JDA/RedPrairie, Craig Jones and Ray Williams, knows how important selling & implementing WMS is to our customers. Staffed by former RedPrairie/JDA resources and based in the UK, we partner with nearly a hundred customers across 50 countries to provide a one-stop shop for everything relating to Warehousing software; be that new software sales, Installation on AWS/on Premise servers, Software upgrades, health checks, Operational advise and professional implementation services from vendor selection to post go-live and support.

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Streamside Bledlow Road, Saunderton
Princes Risborough, HP27 9NG United Kingdom




Project Delivery: Project implementation management wherever required, IT/Ops Project/Programme management, WMS Implementation resource management (Dispatcher). Warehouse process mapping, operational audit, process testing. Application configuration: Function accesses, Merge & data rules, Data Take-on, iReports, Labels, Dashboards, Operational configuration, etc. Interface production and process, customer site testing. Training & Data audits. Staff training courses. Troubleshooting, server performance improvements, On Site Go-Live Support as required.

Product Management: WMS product assistance. Product configuration & set-up. Product extensions: ERP/Host System interface design. Mechanical Handling Equipment (MHE) interfacing and testing. XML – Webservices – API interface delivery Zebra/TopVox – Voice Interface – Hardware and Software supply, Product testing (Functional / Interfaces). Additional screens and functionality via bespoke Software development (WM USP). PL/SQL-packages, RDT functionality changes outside of the JDA Source code. Amazon Cloud (AWS) set up and configuration – WAMAS. WIFI, Server, Cloud, RF, Printer Hardware supply and configuration (through alliance partners)

Technical Services: Interface creation (ERP, Host, MRO, MHE, Hardware, and Integrator). Installation of Software Solutions on or off site. Linux OS. Third Party Tools. Oracle RDBMS. RP Supply Chain Software Applications (WMS, WFM, Billing, YMS…) Customer Software version upgrades. Customisation review, assistance with design and audits advocating for you in discussions with JDA HyperCare Support – assisting with Software Support issues to affect a rapid response to software issues.

Training Services: Pre-sales or sales account manager resources . Product training (High level Functions & Features) for new customers, partner or SI resources. High Level Senior Management Product overview - DILO (a Day In the Life Operation) Product training at two further levels (Deeper Dive or bespoke training) depending on customer requirements. Distinct Training Courses, such as: System Administrator Course. Release updates education sessions (Delta presentation between existing and current software versions). iReports and SQL training. End-User, New-User, Super User Training. C&E Course, Webservices. Other courses on request.

Socius24 are the BY Sales and Services Alliance Partner. We provide BY software licences to new and existing customers

The Socius24 User Service Portal (USP) App sits alongside JDA Dispatcher WMS. With a login and suitable permissions, your clients, customers, suppliers, customer services or senior management can access the data held within Dispatcher in real time. The configuration is controlled from within Dispatcher allowing you to tailor the visibility to suit the end user. This will reduce the reporting and correspondence necessary to keep everyone up to date with operations